| Ordering:
Is
there a minimum order? |back to top|
No.
The MVStore and He-Store have no minimum order.
But you may want to read about our shipping costs before you proceed.
Am
I guaranteed to receive everything I order? |back
to top|
From time to
time, products go out-of-stock as your order is placed.
If this occurs, and your order is for out-of-stock products only,
your order will be cancelled.
In this instance:
If you paid with a credit card: It will not be charged.
If you paid with PayPal: your payment will be refunded.
If your order has been processed previously because part of your
order was in-stock and has been shipped, you will be refunded the
full cost of the out-of-stock product alone. Shipping and handling
will not be refunded.
In this instance:
If you pay with a credit card: Refunds will be in the form of
a check minus shipping. Your credit card will not be credited..
If you paid with PayPal: your payment will be
refunded minus shipping.
Why
won't my order won't go through? / Why can't I order? |back
to top|
Once you have
created an account, you should be able to order and reorder any
time you wish.
Sometimes an out-of-date web browser will have problems with security
encryption.
Please make sure you have the latest browser available for your
system.
You can find up-to-date web browsers at sites like:
http://www.download.com/
http://www.tucows.com/
We are not responsible for support or problems associated with
the downloading, installing, and/or use of any application.
Other times, it could be a corrupt cache file or cookie setting.
If you are having continual problems, and your browser is up-to-date,
you may want to consider deleting your cookies and cache and restarting
your browser.
Please reference the Help section of your browser for instructions
on how to do this.
What
is a preorder item? / Why can't I order preorder items with
other items?|back
to top|
A preorder
item is an item that is not yet available to the public from
the company/distributor that sells it. These items can be preordered
ahead of time to avoid instances where they may sell out or are
in high demand which may delay shipping.
For all items, our
store calculator determines shipping based on weight.
Because of this, preorder
items must be ordered separately from other preorder items
or nonpreorder items to determind accurate shipping as it will
ship separately and be subject to its own fuel and surcharges.
Ex: If the Mer-Man bust was only available to preorder, you
may order 1 or more Mer-Man busts.
You may not order Mer-Man busts combined with any other merchandise.
Orders that do not honor this will be deleted.
How
long before my order is processed?
|back
to top|
We confirm orders,
on average, 5 business days of when the order was placed.
You will receive an e-mail confirming your order.
It is extremely important that your e-mail address is accurate!
Otherwise, you will not receive a confirmation!
Orders are processed when merchandise arrives from distributor or
is confirmed to be in route to us from the distributor. That way
we have your order, or part of your order, in hand before we charge
you.
For more info on how long it takes to process and ship an order,
please see the Shipping section of this FAQ.
How
long after processing before my order ships?
|back to top|
Most
of the wait time is in the distributors hands.
The MVStore and He-Store are not like other retailers who have warehouses
of stock.
We place orders "on demand," meaning we handle orders
as we receive them.
Once a week, we order product to fill the orders placed.
Sometimes we have the items in stock. Other times the item is a
Preorder item or has to be ordered to meet your request.
Once the product(s) arrives, we process your order and ship the
product(s) to you.
The distributor typically delivers good to us in a week after we
place our orders.
But some times they aren't as speedy as we all hoped and it can
take weeks.
Look for regular updates on http://www.he-man.org/
for He-Store specific products, and any delays we may encounter
from the distributor.
We apologize for any unforeseen delays this may cause. But it's
all part of being able to offer you the best prices available.
Are
there any limits on what I can purchase?
|back
to top|
There are currently
no limits on what you can purchase.
If and when we sell individual figures, we expect to limit them
one per person to avoid people taking advantage of our reduced prices.
For cases, we offer additional discounts for large orders. Please
inquire via e-mail if you have a case order of 10 or more cases
of the same assortment.
Can
I cancel my order?
|back
to top|
If the order
has not been processed, it can be cancelled for the full amount.
But many orders are processed the same day.
We do not process orders until part or all of the order is due to
ship.
Once it has been processed, you cannot cancel your order.
Products:
Why
are some figures cheaper in, or only available in, cases?
|back
to top|
Case assortments
carry a variety of figures. While we do our best to make sure the
case assortments available are the most versatile, there are instances
where cases contain figures not necessarily desired. We sell cases
in their entirety to keep the individual prices down, and keep our
product continually updated to allow for new assortments.
Case assortments are shipped as described. No custom case assortments
are allowed.
Will
you be selling individual figures?
|back
to top|
Originally, we planned to sell individual figures.
But based on the difficulty of getting case orders in a timely fashion from the distributor and the taxing process of maintaining inventory on individual figures, we will only be selling cases.
Also, highly demanded figures would have cost significantly more because of the risk of the MVStore sitting on back stock, ultimately costing us more money which would hurt everyone.
Are
all of your items packaged?
|back
to top|
We send items
to you in their original, unopened packaging.
Are
all of your packaged products in mint condition?
|back
to top|
All packaged
products are shipped to you case-fresh, which means they have had
no shelf life beyond how they were received from the distributor.
But this still does not guarantee products will be pristine in condition.
We do our best to insure the product you receive is of the best
quality. But due to the varying opinions on what near-mint and mint
quantifies, we are not responsible for imperfections of your order.
Colors of product may vary from photographs on site.
Do
you accept returns?
|back
to top|
All sales are
final. Please make sure you are confident with your selection before
placing your order.
We are not responsible for good damaged by the courier.
If you feel your order was damaged in transit by UPS, you will have
to file a claim with UPS for a refund. But there is no guarantee
of any restitution beyond 50.00, if any at all.
For USPS, we do not offer insurance and no claim can be filed.
While damages rarely happen, we do ask that you consider this risk
before hand.
What
exclusives will you offer and when can I order?
|back
to top|
Toy, bust, and
comic exclusives are random in nature. When one becomes available,
we will make an announcement on He-Man.org to forewarn you of its
availability.
We cannot specify what exclusives we have planned.
Do
you offer or know of somewhere that sells figure stands?
|back
to top|
We are currently
working to find and/or produce figure stands that work with Masters
figures.
We will post more information on the main page of He-Man.org as
it becomes available.
Will
you offer <insert name of product>?
|back
to top|
The MVStore
and the He-Store sell product that is available to all retailers,
with the exception of exclusives. We do our best to track down and
offer for sale items that are in short quantity and/or isolated
to certain regions of the world. But there is no guarantee we can
offer any particular product. All products that we have to offer
are currently available on the store. Check back regularly for new
product or changes to existing product.
Payment:
What
forms of payment do you accept?
|back
to top|
We accept MasterCard,
Visa, and PayPal.
No other form of payment is accepted.
PayPal
is not an option in the Shopping cart, so how do I pay with PayPal?
|back
to top|
Paying with PayPal is fairly easy.
When Checking Out via the shopping cart, select "On Account" as your payment option.
Enter "PayPal" as your account number.
When your order is processed, you will receive a confirmation and total with shipping.
Then, return to the MVStore main page and click on the Pay with PayPal link to pay the total amount specified in your confirmation.
Make sure your contact information in PayPal matches that of your order so we can identify your payment! Please include your name, address, and order number! That is very important!
ALL PAYPAL PAYMENTS MUST BE RECEIVED WITHIN 24 HOURS OF CONFIRMATION OR YOUR ORDER WILL BE CANCELLED!
The 24 count down doesn't begin until your order is processed! So keep an eye out for your order confirmation, which can take up to one week to process.
Do
you charge Sale Tax?
|back
to top|
We only charge
sales tax on Virginia orders.
Virginia orders are subject to a 4.5% tax.
Shipping:
What
are my shipping options in the US?
|back
to top|
For
the Continental US:
We ship all orders UPS Ground.
We do not offer any other UPS shipping options such as Express,
2nd Day Air, etc.
Packages are automatically insured up to 50.00.
We do not offer additional insurance.
With smaller orders, such as 1 or 2 comics, we will send your order
via Tracking Confirmed, USPS Priority Mail for a minimum charge
of 4.00 US.
We do not offer insurance on USPS shipments.
For
Alaska, Hawaii, APOs, Puerto Rico and all other US territories:
We ship USPS Ground Parcel Post if available. We reserve the right
to ship USPS Air Parcel.
With
smaller orders, such as 1 or 2 comics, we will send your order via
Tracking Confirmed, USPS Priority Mail (where available) for a minimum
charge of 4.00 US.
We do not offer insurance.
We offer tracking automatically if available.
Do
you ship internationally?
|back
to top|
For
Toys, Busts, Statues, and Non-Masters of the Universe comics:
We ship worldwide.
We only use USPS Air Parcel or Air Letter.
We do not offer insurance.
We do not offer package tracking.
Items are typically packaged individually.
You are responsible for all customs fees.
Please bear this in mind before placing an order.
For Masters of the Universe Comics:
We only ship to Canada, Austria, Finland, Germany, Netherlands,
Spain, Sweden, Switzerland, and the UK.
We only use USPS Air Parcel or Air Letter.
We do not offer insurance.
We do not offer package tracking.
Items
are typically packaged individually.
You are responsible for all customs fees.
Please bear this in mind before placing an order.
For Posters and Lithographs:
We only ship to the US.
Our apologies.
What
are your shipping and handling rates?
|back
to top|
All shipping
prices are determined by weight and size of package, as well as
cost of packaging material and handling fees.
These rates are determined solely by the MVStore.
US rates are calculated at the time of purchase.
If
you ordered 1 to 2 comic, and the shipping is uncalculated, we will
automatically bill the S/H at 4.00 for USPS shipping.
International rates are calculated after you place your order.
While we do our best to keep costs low, international rates
are expensive!
You can get a rough estimate of what to expect with international
rates via the USPS
Online International Rate Calculator.
Individual cases average 8 to 20 lbs when prepared for shipping.
This does not account for cost of packing supplies and handling
fees.
If you want to estimate your shipping cost, note the weights listed
with the item (this is the packaged weight), use the Calculator
above for Airmail Parcel Post for each case and add 3.00 per package.
Placing an order means you agree to whatever rate charges we apply.
How
do you pack your orders?
|back
to top|
Cases are double
boxed with extra cushion for added security. We aim to send out
figures in their best condition, and double box them to insure they
make it to you just like they were when we boxed them.
All cases are individually boxed. We do not package cases into one
box.
Busts and Statues come in their original packaging and are double
boxed with additional cushion for safety.
Comics are bagged and boarded and wrapped in additional packaging.
Posters are rolled in plastic. Both Posters and
Lithographs are protected at each end by cushion and shipped
in a sturdy triangular mailing tube.
How
long does it take for me to receive my order?
|back
to top|
In-Stock Busts,
Statues, Comics and Lithographs are processed and shipped 5 to 10
business days after you place your order.
In-Stock toys and orders combined with toys are processed and shipped
anywhere from 10 to 20 business days after you place your order.
Presale items are processed and shipped 5 to 10 business days after
the expected arrival date. The arrival date on presale items is
subject to change.
We are not responsible for the length of time a courier takes to
deliver an order once it is shipped.
Will
all of my items arrive at the same time?
|back
to top|
That depends
upon what combination of items you ordered.
Any in-stock items will be shipped according to our processing times.
Any out-of-stock and presale items will ship when they become available.
How
do I contact the MVStore?
|back to top|
You can contact us by:
email: store@mvcreations.com
mailing address:
MVStore
1316 Jefferson Street
Lynchburg, Virginia 24504
|
